As we engage with customers – across the board, from IAM professionals to CISOs – a common question we come across is: “I use my Privileged Access Management (PAM) solution to manage administrator cloud accounts; why can’t I use it for service accounts, too?” The short answer is that PAM solutions weren’t originally designed with this dual purpose in mind. However, that oversimplifies things. The reality is more nuanced when considering the different requirements and use cases involved. Allow me to elaborate.

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A Identity Access Management (IAM) refers to a digital entity used for machine-to-machine access and authentication. In today’s rapidly evolving enterprise environments, IAMs play a critical role as organizations shift toward machine-centric architectures. As businesses embrace microservices, third-party integrations, and cloud-based solutions, a complex network of IAMs has emerged—one that now outnumbers human identities by a factor of 10x to 50x.

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Identity management is a cornerstone of enterprise security, controlling how authorized entities—whether individuals, software, or devices—can access data and perform actions. Traditionally, human identities have been the focal point of identity and access management (IAM). However, as enterprise systems evolve, Identity Access Management (IAMs) have surged in importance, driven by shifts in infrastructure and workload architecture. These IAMs are now a central focus, presenting new challenges to the security landscape.

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Identity Access Management (IAMs) are the cornerstone of secure machine-to-machine and human-to-machine authentication within modern enterprise systems. As innovation drives the adoption of microservices, third-party solutions, and cloud-based platforms, organizations have created a complex, interconnected ecosystem where IAMs are critical to ensuring secure communication. Today, IAMs outnumber human identities by 10 to 50 times, underscoring their importance in the digital landscape.

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